At Public Wholesale, we aim to provide high-quality products and reliable service. If you are not completely satisfied with your purchase, please review our refund and cancellation policy below.
Order Cancellation
Orders can be cancelled before they are processed or shipped. If you wish to cancel your order, please contact us as soon as possible after placing the order.
Once an order has been processed or dispatched, it may no longer be possible to cancel it.
Returns
If you receive a damaged, defective, or incorrect product, please contact our support team within the allowed return period after receiving your order.
To be eligible for a return:
- The item must be unused and in its original packaging.
- The product must be returned in the same condition as received.
- Proof of purchase or order confirmation may be required.
Our team will review the request and provide instructions for the return process.
Refunds
Once the returned item is received and inspected, we will notify you regarding the approval of your refund.
If approved, the refund will be processed and credited to your original payment method within a few business days.
Non-Refundable Items
Certain products may not be eligible for return or refund due to hygiene or safety reasons. These items will be clearly mentioned on the product page if applicable.
Late or Missing Refunds
If you have not received your refund after the processing period, please check with your bank or payment provider as processing times may vary.
If you still have not received your refund, please contact our support team.
